Dealer Academy communities are the go-to communities for answers to any questions about running a successful dealership. They’re designed as places for Dealer Academy members to connect, support, and encourage each other as they implement the latest strategies to grow their businesses.
Moderation Goals
These guidelines aim to ensure that every Dealer Academy community is inclusive and inviting to dealers and staff members of all skill levels. Community admins, which consist of Dealer Academy staff, will ensure that member posts and comments are relevant and appropriate. We will take any steps we deem appropriate to ensure that community conversations meet the policies described below.
Post/Comment Moderation Policy
You may be asked to edit your post or comment due to reasons of clarity, offensive content, unlawful or threatening content, or promotional content.
Depending on the severity and frequency of any offending content, you may not be notified that your post or comment has been removed. If Dealer Academy feels that an issue needs to be addressed, the community manager will notify you privately.
The following instances may result in post removal:
- Are threatening, abusive, defamatory, indecent, harassing, offensive, etc…
- Promotional posts, spam, lead generation, or incognito teaching.
- We welcome generosity but ask that you consider before posting, are you starting/contributing to the conversation or are you ending it? Posts that position you as an authority benefit you but not your peers. Content disguised as a group post with the intent of gathering leads or awareness.
- Request email addresses or other contact information from members.
- Collect, repackage, and/or share data outside of the group (this includes asking members to take a survey for market research purposes). Every member of a Dealer Academy community has a right to privacy and the right to feel safe that their questions, answers, and experiences remain privy to group members only.
- Benefit only themselves. As a learning group, posts should be presented in a way that allows anyone scrolling through the feed to learn from the content and/or contribute to group knowledge.
- Shares content that originated from their own Facebook (or any social media) pages, or blog. Posts that include links to the person’s own social pages will be removed.
Group moderators reserve the right to delete or turn off posts, with or without notification.
Community Standards
To ensure that dialogue in every Dealer Academy community remains relevant and engaging for all members, you’re expected to observe 8 simple principles. The admins apply these principles when reviewing content in our communities.
- We believe debate and disagreement are constructive, but personal attacks, trolling, and abuse will not be tolerated. The key to a great community experience is an engaging and inclusive space where everyone can learn and grow. Be nice!
- We love criticism of training, services, policies, and performance (ESPECIALLY our own). Seriously, we do. For the sake of that constructive debate we just talked about, we will distinguish between useful, focused argument and smear tactics/propaganda against Dealer Academy or any other company or product.
- We understand that people often feel strongly about issues discussed in Dealer Academy communities, but we may remove any posts or comments that others might find offensive or threatening. Not everyone has thick skin, so please consider the impact your posts and comments can have on others.
- We reserve the right to redirect the conversation or remove the ability to comment on posts that become a series of mud-throwing comments based on personal opinions or generalizations. We don’t want to stop you from discussing issues you are passionate about, but we do ask our members to find ways of sharing their views that do not feel alienating, threatening, or toxic to other members.
- Keep it relevant. Conversations in Dealer Academy communities cover a variety of topics, but if you make a post or comment that is super off-target, it might be removed in order to keep discussions on track.
- Dealer Academy communities are not an extension of our Support Team, as reps do not monitor the community. However, our team is happy to help you via email, phone, and Live Chat, where your requests and feedback can be handled more efficiently. Please direct individual customer care issues and product inquiries to https://dealeracademy.app/contact/
- This is a group of your peers, not your leads or competitors. We take a very strong stance against incognito teaching and authority-grabbing, promotion, lead generation, traffic grabs, and soliciting (this includes affiliate links). Please do not offer your content or services unless a member personally asks you. In these cases, those services must be shared on the public thread unless specifically asked by the requester to private message. If a member in a private message solicits you without establishing a prior relationship, please let us know at support@dealeracademy.ue1.rapydapps.cloud so we can look into the issue.
- We respectfully request that you do not post your listing in the Dealer Academy, as it detracts from the purpose of the groups. Posts of this nature will be deleted or turned off, at the admins’ discretion.
- The community platforms are moderated by Dealer Academy, but the conversation belongs to everybody. We want every Dealer Academy community to be a welcome space for intelligent discussion and support, and we expect members to help us achieve this by notifying us of potential problems and helping each other keep conversations inviting and appropriate. If you spot something problematic within the community, please report the post, reach out to the community manager, or contact us at support@dealeracademy.ue1.rapydapps.cloud.
Three Strikes Policy
The admins of Dealer Academy communities operate on giving the benefit of the doubt. Three warnings for behavior that goes against the community guidelines will result in a 7-day removal from the community.
After the 7-day period, you are welcome to rejoin the group on a 30-day probation. If you act against the community guidelines again during your probation, you will be permanently removed from all associated Dealer Academy communities.
In an effort to keep Dealer Academy Communities safe and welcome, we reserve the right to remove members from the community without the Three Strike Policy, depending severity of behaviors.